Bogged down in soft sand or bottomed out on a dune, we send a 4x4 recovery unit with winch, snatch straps and sand ladders. Al Qudra, Big Red, Lahbab and the Bab Al Shams tracks are all inside our reach, day or night.
Tap your situation — it dials the dispatcher straight away.
Call 052 686 1786 for a winch-out anywhere on the Dubai desert edge — Al Qudra, Big Red, Lahbab and Bab Al Shams. Share your location pin on WhatsApp, stay with the vehicle, and a 4x4 recovery unit is sent. Available 24 hours.
Send your WhatsApp location before the phone battery goes. Even an approximate pin plus a landmark is enough to start the dispatch.
A recovery 4x4 with winch, straps and sand ladders comes to you. The driver calls you as he gets close to the track entrance.
Freed on the spot where possible, or loaded and taken back to Dubai if the vehicle cannot be driven.
A car sunk to the axles will not come out by spinning the wheels. Pressure comes off the tyres, the sand is cleared from in front of the wheels, and the pull is taken from a rated recovery point on the chassis. Hooking a strap onto a bumper, a tie-down eyelet or a suspension arm is how bodywork and steering get destroyed on what should have been a ten-minute job.
Heat and light matter more than the mechanics. Stay with the vehicle, keep the engine off unless you need the air conditioning in short bursts, and keep water with you. At night we ask for a landmark near the track entrance because dune GPS pins can drop you a kilometre off the driveable route.
Pull taken from rated recovery points, with a damper on the line and the area cleared first.
Sand ladders, shovels and deflation to get traction back under the tyres.
Vehicles resting on the chassis lifted clear rather than dragged.
Righted with straps and manpower, then checked for fluid leaks before starting.
Puncture repair and re-inflation so you can drive back to tarmac safely.
If the vehicle cannot be driven, it is loaded and delivered to your garage or home.
Nearest available driver is sent, which is why arrival is usually 20 to 30 minutes inside Dubai. Desert callouts take longer — expect 45 to 90 minutes depending on the track and how far in you are.
Distance from tarmac, the depth of the recovery and time of day set the price. You hear the figure on the call and nothing is added afterwards. No callout charge if you decide not to go ahead.
Yes, with a 4x4 recovery unit. Tell the dispatcher which track entrance you used and roughly how far in you drove, and share your WhatsApp pin.
Usually 45 to 90 minutes for desert callouts, depending on the track and the distance from the road. City recoveries are 20 to 30 minutes.
No. Spinning the wheels digs the car deeper and can overheat the gearbox. Stop, deflate slightly if you have a gauge, and call.
Yes, 24 hours. At night give us a landmark near the track entrance as well as the pin, because dune GPS points are often off the driveable route.
Yes. It is righted with straps and checked for fuel or oil leaks before anyone tries to start it.
Yes. Motorcycles, quads and buggies are recovered and transported back on the same call.
One line for recovery, towing and truck rental. Answered 24 hours, every day of the year.