After a collision the car usually cannot be driven and the lane has to be cleared. We load damaged and non-rolling vehicles onto a flatbed and take them to the garage, the storage yard or wherever your insurer needs them.
Tap your situation — it dials the dispatcher straight away.
Call 052 686 1786 once you have the police report. Damaged and non-rolling vehicles are loaded on a flatbed and delivered to your insurance garage, workshop or home. Stand behind the barrier with hazard lights on while you wait. Insurance paperwork is handled with the garage.
Get out of the traffic lane if the car still moves, put the hazards on, then call. Tell the dispatcher the road, direction and nearest exit.
A flatbed or wheel-lift is sent depending on the damage. The driver contacts you directly and gives an arrival time.
Insurance garage, your own workshop, home parking or a storage yard. Handover is confirmed with you.
Once suspension, steering or a wheel is bent, towing on the road wheels does more damage than the crash did and can turn a repairable car into a write-off. That is what a flatbed is for: the vehicle is winched on, secured at four points and never touches the road again until it is off-loaded.
On most Dubai roads a police report is needed before a garage will accept repair work and before insurance moves on the claim. Get the report first, then have the car moved. If the vehicle is blocking a live lane the priority is clearing it safely, and our driver works around the officers on site.
Winched on and strapped at four points, so bent suspension is never loaded on the road.
Seized brakes or a jammed gearbox handled without dragging the tyres.
Taken to your approved workshop and handed over with the paperwork you were given.
The driver can wait on site while the police report is issued rather than making you call twice.
Fuel and oil leaks absorbed and the loading area cleared before the truck leaves.
Written-off vehicles moved to a storage yard or scrap facility on request.
Nearest available driver is sent, which is why arrival is usually 20 to 30 minutes inside Dubai. Sharjah and Ajman are covered on the same line.
Distance, vehicle condition and time of day set the price. You hear the figure on the call and nothing is added afterwards. No callout charge if you decide not to go ahead.
On most public roads, yes — garages and insurers ask for it. Call us once you have it, or while you are waiting so the truck arrives around the same time.
Yes. Give the dispatcher the garage name and area and the car is delivered there directly.
No. A flatbed with a winch handles vehicles that cannot roll, steer or brake.
Usually yes, but tell us the height clearance on the ramp so the right truck is sent.
It can be moved to a storage yard or scrap facility. Keep your report and insurance reference for the handover.
Yes, 24 hours a day including Fridays and public holidays.
One line for recovery, towing and truck rental. Answered 24 hours, every day of the year.